Privacy Policy

Miter & Lathe Custom Carpentry ("we", "our", or "us") is a custom carpentry shop in Northeast Ohio, and operates this website. This Privacy Policy describes what personal information we collect through it, how we use and share it, how long we keep it, and the choices you have.

Personal Information We Collect

  • Project inquiries. Your name, phone number, email address, city, ZIP code, how you heard about us, the type of project, when you want to start, and the project you describe when you use the form on the Start Your Project page.
  • Bookings. The name, email address, and answers you enter when you book a time on the Schedule a Time page. After an inquiry, your browser holds your name and email address for that tab only, so the booking form can fill them in.
  • Sign-in. The phone number or email address we send a one-time sign-in code to. Only our staff and crew sign in.
  • Crew records. If you work with us, the crew app keeps your name, phone number, pay rate, hours, and the receipts you upload, with the client names and job addresses you work at.
  • Shopping cart. Some pages create an empty shopping cart on our server and keep its number in your browser's local storage. We do not sell products through this website.
  • Technical data. Your IP address, browser type, and the pages you request, which our servers record for security and to diagnose errors.

If you text, call, or email us directly, your message reaches us like any other text, call, or email.

How We Use Personal Information

We use personal information to answer your inquiry, schedule and carry out your project, run our crew's schedules, hours, and job costs, keep the website secure, fix errors, and meet our legal obligations. We do not sell personal information.

Who We Share It With

We share personal information only with the service providers that operate the website for us, and only as much as each one needs to do its job:

  • Microsoft Azure hosts the website, its database, and uploaded files. Azure Application Insights records performance and error data.
  • Twilio sends sign-in codes and crew schedule texts.
  • SendGrid (a Twilio company) sends the confirmation email after an inquiry, email sign-in codes, and our daily summary of new inquiries.
  • Calendly runs the booking form on the Schedule a Time page and keeps your booking under its own privacy policy. We read the names and email addresses of the people who booked, for our daily summary.
  • Google reCAPTCHA checks that a form submission comes from a person, not a bot.
  • IPinfo receives your IP address when a phone number field loads on the sign-in page or a staff page, to suggest your country. Your browser keeps that country in a cookie for 30 days.
  • Google Fonts provides the typefaces this website uses. Your browser requests them from Google, which receives your IP address and browser information.
  • Elfsight shows our Instagram posts on the home page. When that section loads, Elfsight and Instagram receive your IP address and browser information.
  • Sentry receives error reports, which can contain some personal information.

We may also disclose personal information when the law requires it, to protect our rights or the safety of others, or as part of a sale or transfer of our business.

Cookies, Analytics, and Tracking Technologies

We use cookies, browser local storage, and similar technologies to operate this website and, with your consent, to understand how visitors use it. We group these into two categories.

Strictly necessary. These are required for the website to function (for example, remembering your cookie choice, keeping you signed in, security, and submitting forms you fill out). They do not require consent and are always active.

Analytics (consent required). These do not run until you click "Accept" on our cookie banner. If you click "Decline", or do not choose, they never load. They are:

  • Microsoft Clarity: usage analytics and session replay. It records pages viewed, clicks, and scrolling, which helps us improve the website.
  • Google Analytics: traffic analytics. It measures visits, where visitors come from, and general usage patterns.

These tools may set their own cookies and send interaction data to their providers.

After you accept, these tools run on every page of this website except the sign-in, staff, and crew pages, where they do not run. On the Start Your Project and Schedule a Time pages, they also count how many people send an inquiry or book a time.

The fonts from Google Fonts and the Calendly booking form are not analytics tools. They load whether or not you accept, and we list them under Who We Share It With. The Instagram feed from Elfsight loads only after you accept, or after you click "Show our Instagram posts".

Your choices. On your first visit we ask you to accept or decline. You can change your choice at any time by clearing this site's cookies and local storage, which makes the banner appear again on your next visit. We also ask again after 365 days, and whenever this policy changes materially. Most browsers also let you block or delete cookies; doing so may affect how the website works.

Consent records. When you accept or decline, we record your choice together with your IP address, your browser's user-agent string, the page you were on, the date and time, and the version of this policy you responded to. This record is our only durable evidence of what you agreed to and when, so we keep it for as long as that proof may be needed, including beyond our routine log retention period. We use it only as proof of your decision, never for analytics or advertising.

"Do Not Sell or Share My Personal Information" (California residents). We do not sell your personal information, and we do not share it for cross-context behavioral advertising. If this changes, we will update this policy and provide the required control. To make a privacy request, contact us at paul@miterandlathe.net.

How Long We Keep It

Server activity logs are deleted after 365 days, with two exceptions: records of your cookie choices, which we keep as proof of the choice you made, and a copy of each inquiry you send. Your inquiry and that copy, and your project and crew records, stay until you ask us to delete them.

Your Choices

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. You may have more rights under the law of your state.

Children

We do not knowingly collect personal information from children under 16. If you believe we have, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy. We will post every change on this page.

Contact Us

Email paul@miterandlathe.net.